Return Policy
You can return most new, unopened items within 30 days of delivery for a full refund. We'll also cover the return shipping if it's a result of our error (incorrect or defective item, etc.).
You will receive your refund within four weeks of handing your package over to the carrier, although in many cases the refund is issued sooner. This timeframe includes:
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Transit time for us to receive your return (5 to 10 business days)
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The processing time for your return once received (3 to 5 working days)
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The processing time of the refund request by your bank (5 to 10 working days)
To return an item, please contact us with your order number and details of the product you wish to return. We will respond promptly with instructions for completing the return.
Delivery
Orders are shipped within 24 hours on business days and within 48 hours on weekends. Estimated delivery time is 8 to 12 business days.
We deliver throughout mainland France. Please note that certain restrictions apply to certain products, and some items cannot be delivered to Corsica and the French overseas territories.
The areas not served are: Corsica (postal codes 20000-20290), Guadeloupe (97100-97190), Martinique (97200-97290), French Guiana (97300-97390), Réunion (97400-97490), Mayotte (97600-97690), French Polynesia (98700-98790).
When you place an order, we estimate delivery times based on item availability and the delivery options you choose. Estimated times may appear on the delivery quote page.
Please also note that shipping costs for many of the items we sell are calculated by weight. The weight of each item is listed on its detail page. In accordance with the policies of the carriers we use, all weights are rounded up to the nearest kilogram.
Once your order has been shipped, you can track your package by clicking on the link: https://service.renogy.com/ .