Payment Assistance
Payment assistance
At Renogy, we are committed to providing you with a seamless and secure payment experience. Whether you're a regular or business customer, our wide range of payment methods guarantees flexibility and convenience. Below you'll find detailed information on available payment options, answers to frequently asked questions, and contact information for our customer service team.
Payment methods
Credit card/debit card
We accept major credit and debit cards, including: Visa, Mastercard, American Express, UnionPay debit cards, UnionPay credit cards, etc.
● Security Assurance Your card information is protected by advanced security technology. Renogy does not store your card numbers on its website, ensuring maximum protection of your data.
● Payment Declined : For any questions or issues related to transactions on our website, please contact your card-issuing bank for assistance and relevant information.
PayPal
● Standard PayPal Payment : Pay securely with your PayPal account balance, linked credit/debit cards, or bank account. Fast checkout for users with existing accounts; new users can create an account during the checkout process.
● Pay in 4 : Divide your payment into four equal installments with no additional interest.
● PayPal Credit : Eligible customers can choose to pay over 6 to 12 months.
BNPL/Installment payments
Klarna
● Pay later : You can defer payment for 30 days after receiving your order.
● Pay in 3 : Divide the cost of your order into three interest-free payments.
● Financing plans: Payments spread over 6 to 36 months.
|
Markets |
Pay in full (Pay now) |
Pay in 3 installments |
Pay later in 30 days |
Klarna Financing |
|
FR |
Y |
Y |
Y |
Y |
Commercial orders
Professional clients, please send your request:
Dealer Program: dealer.eu@renogy.com
OEM solutions for RV: partner.eu@renogy.com
FAQ
Can I change the payment method for the order?
The payment method for the order cannot be changed once payment has been made.
Can I pay in installments?
Yes, we offer several BNPL/payment options.
Why did the payment failure occur?
Please try the following methods to resolve the issue:
● Clear your browsing history from your current web browser or try a different one.
● Switch between mobile or PC to place your order and make a payment.
● Please verify that you have entered correct payment information or try using a different payment method.
How long does it take to get a refund?
We process refunds within 7-10 business days. For more information, please see our refund policy here .
What more can I learn about Pay with Klarna?
Please visit the official Klarna website for more information:
To learn more about Klarna's payment options, please visit here.
To find Klarna customer service, please visit here .
About Klarna's privacy policy, please visit here .
Is my personal information safe?
Yes, your personal information is our top priority. We use rigorous security measures and adhere to strict confidentiality rules.
Customer Service
If you encounter any issues or have any questions regarding payments, our dedicated customer service team is here to help:
● Case Submission: Send your requests via this link .
● Email : supporteu@renogy.com
● Live Chat : Connect with us through the live chat feature on our website.